How to close my account?
Updated 2 months ago
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How to close my account?
Use this guide when you need to decommission your organization's account. Closing your account stops billing, cancels active subscriptions, and archives your data. Only a Gratona super admin can restore a closed account.
Before you begin: You need the access_delete_account permission to see the Danger Zone tab in Settings. If you do not see the options described here, ask an administrator to review your permissions.
Close your account
Open Settings from the account menu in the top-right corner.
Select the Danger Zone tab.
Review the warning message. Deleting your account stops billing and triggers the archival workflow. It cannot be undone without a dedicated restore flow.
Enter a reason for deletion (optional).
Select Delete account.
The Danger Zone tab in Settings shows the Delete account section with a reason field and Delete account button.
In the confirmation dialog, type DELETE.
Select Delete account to confirm.
The confirmation dialog requires you to type DELETE before the Delete account button becomes available.
Gratona starts the decommission process and signs you out automatically.
A success notification confirms that billing stop and archival workflow have been queued.
What happens when you close your account
Billing stops: Active subscriptions are cancelled immediately. You will not be charged again.
Data is archived: Your donors, recipients, donations, sponsorships, programs, and other records are queued for archival. A background job processes the archival.
Access is revoked: All users connected to your account are signed out and their access is deactivated. No one can log back in.
Restoration by support only: A closed account cannot be reopened from the application. Contact Gratona support if you need to restore the account.
Permissions
Your role controls whether you can see and use the Danger Zone tab. If the tab does not appear in Settings, your permission group may not have the access_delete_account permission. Ask an administrator to review your group permissions.