WEBVTT

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Irene gave Linden Neighbors $150 and
asked a simple question,

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could her gift fund their shopping
service?

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She also requested the annual report.

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But before they answered, they almost
sent her another request for money.

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The charity promised to reply by
October 20th. Meanwhile, Irene was

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scheduled to get an annual thank you on
November 10th.

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That letter included a built-in
invitation to donate toward a shopping

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minibus. It would tell Irene they had
time to ask for money, but no time

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to actually reply to her first message.

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So development director Tomás
intercepts the schedule.

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He explicitly removes the minibus
invitation from her November 10th

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message. Now she gets a plain, simple
thank you.

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Then, Aisha clears the backlog by
November 6th.

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She answers the allocation question and
sends the annual report.

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All before that plain thank you letter
even arrives.

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They safely kept Irene on the November
24th appeal schedule, since

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her preferences allowed it.

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You don't need to ban every appeal
inside a thank you.

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Just clear unanswered commitments and
read permissions first.